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Parallels Plesk Panel returns error: SWKeyExFatalError

Symptoms

It is not possible to access to Parallels Plesk Panel. Browser displays the following error:

ERROR: SWKeyExFatalError
xmlrpc error: XML parsing failed


0: common_func.php3:4523
of_get_key_by_product(string ‘plesk-win’)
1: common_func.php3:4523
getPleskKey()
2: common_func.php3:4602
getKeyProp(string ‘demo’)
3: auth.php3:54

Also it is not possible to retrieve key number with utility keymng.exe, cause of unexpected error:
>”%plesk_bin%\keymng.exe” –get-key-number
Unexpected error

Resolution

Check the size of the file %plesk_dir%\admin\repository\registry.xml. If file is empty and equals 0KB, delete this file.
Once it is done, try to access to Parallels Plesk Panel. New file should be generated automatically.

This entry was posted on Tuesday, December 6th, 2011 at 7:26 pm and is filed under Virtual Private Server (VPS). You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

One Response to “Parallels Plesk Panel returns error: SWKeyExFatalError”

  1. Erik Says:
    March 5th, 2013 at 4:49 pm

    My registry file was 4k and I renamed it, just in case. Worked! Thanks.

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