Parallels Plesk Panel returns error: SWKeyExFatalError
Symptoms
It is not possible to access to Parallels Plesk Panel. Browser displays the following error:
ERROR: SWKeyExFatalError
xmlrpc error: XML parsing failed
xmlrpc error: XML parsing failed
0: common_func.php3:4523
of_get_key_by_product(string ‘plesk-win’)
1: common_func.php3:4523
getPleskKey()
2: common_func.php3:4602
getKeyProp(string ‘demo’)
3: auth.php3:54
of_get_key_by_product(string ‘plesk-win’)
1: common_func.php3:4523
getPleskKey()
2: common_func.php3:4602
getKeyProp(string ‘demo’)
3: auth.php3:54
Also it is not possible to retrieve key number with utility keymng.exe, cause of unexpected error:
>”%plesk_bin%\keymng.exe” –get-key-number
Unexpected error
Resolution
Check the size of the file %plesk_dir%\admin\repository\registry.xml. If file is empty and equals 0KB, delete this file.
Once it is done, try to access to Parallels Plesk Panel. New file should be generated automatically.
March 5th, 2013 at 4:49 pm
My registry file was 4k and I renamed it, just in case. Worked! Thanks.