RESOLUTION
Navigate within the Administration console to the following location: Servers>localhost>connectors>SMTP, right click on “SMTP” and select “Properties” in the menu.
Next navigate to the “Inbound” tab and click on “Access control”.
Ensure that the Access control option is set to “granted access” and that the IP address of the incoming connection is not present within the “Except those listed below” window.
references
http://www.mailenable.com/kb/Content/Article.asp?ID=me020417
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